Competencies
Technical Support SSM Win98/2000 Networking
MS Office MS Exchange Troubleshooting TCP/IP
Active Directory C # / VB.NET Help Desk Server Admin
DHCP Oracle / SQL LAN / WAN Peripherals
Win 7/ Vista Backup / Recovery PKI Hardware
Educational & Professional Development
Computer Information Systems
Tunxis Community College
GPA 3.9
Dec 2012
Industrial Technology (Networking) / Spanish
Central Connecticut State University
GPA 3.9
Dec 2016
CompTIA A+ IT Technician COMP001008363491 Validation Date: June 12, 2009
Honor Societies and Organizational Activities
• Phi Theta Kappa International Honor Society
• Golden Key International Honor Society (VP – Member Communication)
• Sigma Beta Delta International Honor Society
Employment History
Work Study – Veterans Affairs Office Aug 2012 –Present
Central Connecticut State University, New Britain CT
• Assists Director with office duties and tasks.
• Assists veterans with inquiries or computer issues.
• Established mailing/distribution list of student veterans for Director and University Assistant.
Veteran’s Program Assistant Jul 2009 –Pres
U.S. Department of Labor –VETS, Wethersfield CT
• Provide Resources and expertise to assist and prepare veterans to obtain meaningful careers, maximize their employment opportunities, and protect their employment rights.
IT Intern Jun 2009–Aug 2009
Department of Economic and Community Development, Hartford CT
• Created document that helped users transition to Microsoft Word 2007 from Word 2003.
• Assisted with the agency's Client/Project Tracking System cleanup effort which entailed learning the basics of the system's flow, application and database.
Claims Assistant Apr 2008–Jul 2009
Department of Veterans Affairs, Newington CT
• Created and maintained claims folders for veterans, insuring all pertinent records and documents are preserved, filed in chronological order, and in the correct compartment. These claim folders contained medical documentation that pertained to the veterans’ claims for disability and compensation including service treatment records, statements from physicians, and medical printouts from multiple VA systems such as Share, VACOLS, MAPD, Virtual VA, BDN, and CAPRI.
Office Manager/Network Administrator Jan 2007–Jan 2008
Jaredian Design Group, St. Thomas, U.S.V.I
• Maintained records from multiple proprietary database systems.
• Designed, developed and implemented database systems to convert paper filing to 90% paperless
• Educated employees on proper usage and maintenance, and performed routine maintenance on all computer systems and database within the office. Performed regular anti-virus and preventative maintenance on the workstations in the office.
• Maintained 9 unit computer system including, hardware, antivirus and preventative maintenance
• Mapped network drives from main workstation to individual workstations for access.
• Created a peer-to-peer network to promote file sharing and improve team productivity
Systems Administrator Mar 2001-Aug 2006
Network Administrator, United States Army, Fort Lewis, WA
• Created and maintained user accounts for intranet access and Microsoft Outlook using Active Directory and Exchange 2000. Performed maintenance and repairs on computers, servers, scanners, and CT-Towers. Troubleshoot towers that were not working properly.
• Performed imaging for ghosting computers using Norton Ghost. Served as the Local Area Network (LAN) Administrator and was responsible for resolving a wide variety of problems encountered in managing the network.
• Coordinated the installation, maintenance, troubleshooting, and fine-tuning of the LAN, including all hardware, software, telecommunications, and networking components. Components included:
• Cabling media such as twisted pairs (both shielded and unshielded) and wireless • Routers and switches (Linksys, Netgear, DLink)
• Bluetooth and Infrared technology for cellular phones and PDAs • Drivers for the network cards, routers, and switches
• Network Interface Cards (NIC) and Adapters
• Developed plans and designs for network modifications and enhancements, ensuring confidentially, integrity, and availability of systems and data accessible on the LAN.
Information Assurance Security Officer
• Oversaw and maintained all servers within selected units.
• Tracked and ensured all user information is up to date including PKI status.
• Provided networking support for selected units. Established call tickets on each problem received, provided information and assistance on resolving problems
• Install, configure, maintain, upgrade, and troubleshoot file, email, and authentication servers, as well as Internet access and other networked services.
• Assist users with software, hardware, and connectivity issues.
• Monitor network and systems for performance, security, and other issues.